Grievance redressal

Clients’ queries or complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications or understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards a client.

Clients can seek clarification on their queries and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the investor may call on +91-9632318551.

A letter may also be written with the query or complaint and posted to the address below:

Clients can write to the Research Analyst at contact@makemyinvest.com if the investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research Analyst.

If you are not satisfied with our response, you can lodge your grievance with SEBI at scores.sebi.gov.in (opens new tab) or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, which can be downloaded from Google Play (opens new tab).

The ODR Portal could be accessed if you are unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31 July 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. The ODR Portal can be accessed via smartodr.in (opens new tab).

Escalation matrix

If you have a grievance, you can reach out to our support team for assistance.